App Privacy Policy

Last updated January 23, 2026

This privacy policy governs your use of the software application (“App”) for mobile devices that was created by Raaiq.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@raaiq.com.

When you use our mobile application, as the case may be (the “App”) and more generally, use any of our services (the “Services”, which include the App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our App), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. WHAT INFORMATION DO WE COLLECT?

User Provided Information

In Short: We do not collect personal information unless you voluntarily contact us for support.

  • Feedback & Support: If you contact us via email, we receive your email address and the contents of your message.

  • Purpose & Retention: This is used solely to resolve your inquiry. We do not use these details for marketing, and communications are archived or deleted once the issue is resolved.

Information Collected Automatically

In Short: We collect technical data through Google Firebase and OneSignal to maintain app security, performance, and localized settings.

When you use the App, we (and our third-party providers) automatically collect certain technical information. This data does not reveal your identity but includes:

  • Device & Hardware Data: Device ID, manufacturer, hardware model, operating system version, and system configuration.

  • Localization & Network: Your IP address, country, time zone, and language settings. This ensures the App displays the correct regional information.

  • App Performance & Diagnostics: Crash logs (via Google Play & Firebase), battery usage, and loading times to help us fix bugs.

  • Usage Analytics: Data on how you interact with the App, such as features used, session duration, and frequency of use.

App Permissions & Notifications

In Short: We use standard permissions to provide app functionality and push notifications.

  • System Permissions: The App requires access to the Internet and Network State to function.

  • Local Storage: Your settings and preferences are saved locally on your device’s memory and are not shared with third parties.

  • Push Notifications: We use OneSignal to send updates. To do this, we collect device tokens. You can opt-out of these at any time via your device’s notification settings.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent for communication, analytics, and advertising purposes.

We use the information we collect or receive:

  • To deliver Communications and Push Notifications: We use your device information, country, and time zone to send you timely reminders (such as Solat Dhuha alerts) and important updates regarding the App. These communications are processed through third-party services like OneSignal.

  • To serve relevant Advertising: We may use technical identifiers (such as your IP address or device IDs) to show ads that are more relevant to your general region or interests. This helps us keep the App free for our users.

  • For Data Analysis and Analytics: We use information such as usage trends and device data to understand how our users interact with the App. This allows us to identify features that need improvement and to evaluate the overall performance of the App.

  • To improve User Experience: By analyzing system configuration and error logs, we can fix bugs and optimize the App for different mobile device models and operating systems.

  • To request feedback: We may use your information to contact you for feedback on your experience or to inform you about new features that may benefit you.

  • For other business purposes: We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personally identifiable information.

Legal Basis for Processing (EEA/UK Users): If you are located in the European Economic Area (EEA) or UK, we process your information under the following legal bases:

  • Consent: For sending push notifications and serving personalized advertisements.

  • Legitimate Interests: To analyze app performance, fix crashes, and ensure app security.

  • Contractual Necessity: To provide the core services of the App that you have installed.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We specifically share data with third-party service providers who perform services for us or on our behalf.

We may process or share your data based on the following legal basis:

  • Consent: If you have given us specific consent to use your personal information for a specific purpose.

  • Legitimate Interests: When it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: To fulfill the terms of our agreement with you.

  • Legal Obligations & Vital Interests: To comply with laws, prevent fraud, or protect the safety of any person.

Specifically, we share your information with the following third-party service providers:

  • Advertising, Direct Marketing, and Lead Generation: We use Google AdMob to display advertisements within the App. Google may use your device identifiers and IP address to serve personalized or non-personalized ads based on their own privacy policies.

  • Content Optimization and Push Notifications: We use OneSignal to send push notifications and reminders. OneSignal may collect device data, IP addresses, and localization info (Country/Timezone) to ensure delivery of these messages.

  • Web and Mobile Analytics: We use Firebase (Google Play & Firebase) to monitor and analyze the use of our App. This helps us understand user behavior, track app performance, and fix technical issues (Crashlytics).

  • Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, or financing of our business.

4. ADVERTISING

We keep this app free by showing advertisement. We’ll partner with Google and it uses some of the information collected by the App, including, but not limited to, the unique identification ID of your mobile device.

For information about how Google uses your mobile identifier please visit:

https://policies.google.com/technologies/partner-sites

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own, primarily where our service providers’ servers are located.

Our App uses third-party services such as Google (Firebase, AdMob) and OneSignal. Please be aware that your information—such as device identifiers and localization data—may be transferred to, stored, and processed by these providers in the United States and other countries where they maintain their facilities.

If you are accessing our App from outside of these countries, please note that:

  • Data Protection Laws: The data protection laws in the countries where our providers operate may be different from those in your home country.

  • Security Measures: We rely on the robust security frameworks and standard contractual clauses (SCCs) used by our world-class service providers to ensure your data is handled securely and in accordance with this privacy notice.

  • Consent: By using the App, you consent to the transfer of this technical information to these third-party providers for the purposes of app functionality, analytics, and advertising.

6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short:  We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our Website.

The App may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the App. You should review the policies of such third parties and contact them directly to respond to your questions.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, such as providing notifications and analyzing app performance.

We will only keep your information (such as device ID, session counts, usage duration, and device identifiers) for as long as it is necessary for the purposes set out in this privacy notice, or until you uninstall the App.

  • Third-Party Retention: Our service providers (OneSignal, Google Firebase, and Google AdMob) have their own data retention policies. Generally, they keep your device-level data as long as the App is installed and active on your device to track usage trends and provide relevant services.

  • Inactive Data: If the App is uninstalled or remains inactive for an extended period, the associated device identifiers and tokens are typically marked as invalid and are eventually deleted or anonymized by our third-party providers according to their internal cycles.

  • No Permanent Identity: Since we do not collect personal identities (like names or emails), we do not maintain a permanent database of users.

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize such information. If this is not possible (for example, because the information has been stored in backup archives), then we will securely store the information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures provided by our world-class service providers.

  • Third-Party Security: Since we do not store your information on our own servers, we rely on the industry-leading security infrastructures of Google (Firebase & AdMob) and OneSignal. These providers use advanced encryption, firewalls, and Secure Socket Layer (SSL) technology to protect your data during transmission and at rest.

  • Encryption in Transit: All data sent from the App to our service providers is encrypted using HTTPS/TLS protocols to prevent unauthorized access during the communication process.

  • Local Data Safety: Any preferences or settings saved via the App are stored within your device’s protected internal storage, which is isolated from other apps by the mobile operating system (Android/iOS).

  • Limitations: While we and our providers exercise high standards of security, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. However, we continuously monitor for any security updates from our providers to ensure your data remains protected.

9. WHAT ARE MY OPT-OUT RIGHTS?

Opt-out of all information collection by uninstalling the App: You can stop all collection of information by the App easily by uninstalling the App. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

10. CHILDREN’S INFORMATION

In Short: We do not knowingly collect personal information from children under 13. If we do, we will take steps to remove it.

  • No User Accounts: Since our App does not require registration or user accounts, we do not store names, emails, or personal identities. We cannot personally identify a child using the App.

  • Automatic Deletion: Users can effectively stop all data collection and remove local data by uninstalling the App.

  • Data Removal Requests: If a parent or guardian believes their child’s device data is being processed, they may contact us. However, as we do not store identifiable personal information, we may be unable to locate specific records without technical assistance or specific device identifiers.

  • Service Provider Compliance: We rely on our providers (OneSignal and Google) to manage data according to their own strict COPPA (Children’s Online Privacy Protection Act) compliance.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.  We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

In Short: You have the right to control your data. Since we do not use accounts, your primary control is through your device settings and by uninstalling the App.

Based on the applicable laws of your country, you may have the right to request access to the information we collect, change that information, or delete it. However, because our App does not require registration or personal accounts (names/emails), we do not have a way to manually look up your specific data unless you provide a technical device identifier.

To exercise your rights, you may:

  • Opt-out of Notifications: You can review and update your notification preferences at any time through your device’s Notification Settings.

  • Stop Data Collection: You can stop all information collection by the App by uninstalling it. This will also remove the local data stored on your device.

  • Contact Us: If you have specific concerns, you may contact us. Please note that we may require technical information (such as your IP address or unique device identifiers) to process any request regarding the data handled by our third-party service providers. We will respond to your request within 30 days.

Additional Rights for EEA/UK Residents: You have the right to:

  • Request access to and a copy of your personal information.

  • Request rectification (correction) or erasure (deletion).

  • Restrict or object to the processing of your data.

  • Data portability (receiving your data in a usable format).

  • Withdraw your consent at any time (where we rely on consent).

  • Lodge a complaint with your local Data Protection Authority.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions about this notice or wish to exercise your data rights, please contact Raaiq (the Data Controller) at:

  • Email: support@raaiq.com

  • Address: 5 Jalan 3/2H, 43650 Bandar Baru Bangi, Selangor, Malaysia.